Pennington Home Comfort and Air, LLC (“Pennington Home Comfort,” “we,” “us,” or “our”) operates the website at penningtonair.com (the “Site”). This Privacy Policy explains what information we collect when you use the Site or contact us, how we use it, and the choices you have. By using the Site or reaching out to us, you agree to the practices described here.

Information we collect

We collect information you provide to us directly. This happens when you:

Submit our contact form (for example, your name, phone number, and the message you send us);
Call or text the phone number listed on the Site;
Message us through a linked social media account (such as Facebook or Instagram).

We may also automatically collect limited technical information when you visit the Site, such as your IP address, browser type, device information, the pages you view, and the date and time of your visit. This information is gathered through standard web server logs and any analytics or cookie tools the Site uses.

How we use your information

We use the information we collect to:

Respond to your inquiries and schedule, perform, and follow up on HVAC service;
Contact you about your request by phone, text, email, or social media;
Maintain records of work performed and our relationship with you;
Operate, maintain, and improve the Site;
Comply with applicable law.

We do not sell your personal information. We do not use the contact details you give us to send unrelated marketing.

Cookies and analytics

The Site may use cookies and similar technologies to help it function and to understand how visitors use it. Most browsers let you refuse or delete cookies through your browser settings. Disabling cookies may affect how parts of the Site work.

How we share information

We may share your information with service providers who help us operate our business and the Site (for example, hosting, communications, or analytics providers), and only as needed for them to perform those services. We may also disclose information when required by law, to enforce our agreements, or to protect the rights, property, or safety of Pennington Home Comfort and Air, LLC, our customers, or others.

Data retention

We keep your information for as long as needed to respond to your request, provide and document our services, and meet our legal and business obligations.

Children’s privacy

The Site is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Your choices

You may contact us at any time to ask what information we have, to request a correction, or to ask us to delete information we are not required to keep. You can also opt out of text or email communications by telling us you’d like to stop.

Third-party links

The Site may link to third-party websites or social media platforms that we do not control. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Changes are effective when posted to the Site.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Pennington Home Comfort and Air, LLC
Greenville, Texas
Phone / text: (903) 269-7547
Email: [email protected]